This morning Will Thomson posted an article to Twitter that Jeff Boss wrote for Entrepreneur Magazine in which he discusses one of the many challenges associated with managing remote workers. It's 4 Rules to Avoid the Game of Telephone When Leading a Virtual Team, and it's worth a quick read.
I love the Telephone Game analogy and use it fairly often when discussing management challenges in general. But, as with most everything else, the remote work lens can easily and quickly magnify and distort what he said or she said, twisting small disconnects into dramatic outages.
In his article, Jeff Boss shares a short list that's as simple as it is intuitive:
1. Meet face to face as early as possible
2. Establish virtual rules
3. Create a communication cadence
4. Celebrate wins
You know what each one of those points require? Empathy. Unless you can put yourself in the shoes of the other, your actions won't align with theirs and employee engagement will suffer.